GSN Games (Bash Gaming)

The Context

Leading support operations for major social casino titles including Bingo Bash and Slots Bash. This was an exercise in understanding high-frequency, highly engaged players.

Contribution & Scope

• Led a team of five and built support tooling for new game launches.
• Ran daily coordination meetings to align support with development.

Outcome & Impact

• Surfaced top-issue trends to the studio, which reduced repeat tickets by 12%.