Tencent Games India

The Context

Managing player support for PUBG Mobile and Arena of Valor while embedded across Esports, Product, Data, Business Development, and Art teams. This role required balancing massive scale with localized community needs.

Contribution & Scope

• Managed 10+ vendor contracts and NDAs, handling invoicing and agency payment workflows.
• Ran daily coordination meetings to keep cross-functional delivery on track.
• Organised online league-ops tournaments and city-wide offline events.

Outcome & Impact

• Grew the community 25% month-over-month through local events and robust support structures.
• Supported some of the world's largest mobile gaming communities at peak scale.